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Effective Date: May 15, 2025
At Bavox AI, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how Bavox AI (“we,” “us,” or “our”) collects, uses, shares, and safeguards data when you interact with our website, services, or AI contact center solutions, including Bavox Trust, Bavox Voice, and Bavox Connect. By using our website or services, you agree to the terms outlined below.
1. Information We Collect
We collect information to provide and improve our verified caller ID software and AI voice agent services. The types of data we collect include:
Personal Information: When you sign up for a demo, trial, or newsletter, we may collect your name, email address, phone number, job title, and company name.
Usage Data: We gather data on how you interact with our website, such as pages visited, time spent, and IP address, using cookies and analytics tools.
Service Data: For Bavox Voice users, we collect call metadata, like duration and recipient number, to enhance trusted, cost-effective calls, but we don’t record conversations without consent. We may record calls solely for quality assurance and to improve our AI voice agents, with your consent where required.
Third-Party Data: We may receive data from partners like Salesforce or Apollo.io, such as contact details for outreach, compliant with TCPA and GDPR.
2. How We Use Your Information
We use your data to enhance our AI contact center solutions and support your experience. Specifically, we:
Provide and improve services, such as delivering verified caller ID and AI voice automation.
Communicate with you about demos, trials, or updates, ensuring TCPA-compliant outreach.
Analyze website usage to optimize performance and personalize content.
Ensure security by detecting and preventing fraudulent activities.
Comply with legal obligations, such as GDPR and CCPA requirements.
3. How We Share Your Information
We do not sell your personal information. We may share data in these cases:
Service Providers: Trusted partners, like AWS for hosting or Apollo.io for outreach, process data under strict confidentiality agreements.
Business Transfers: If Bavox AI is acquired, your data may transfer to the new entity, with continued protection.
Legal Requirements: We may disclose data to comply with laws, court orders, or regulations, such as GDPR or CCPA.
Consent: We share data with third parties if you provide explicit permission, such as for integrations with Salesforce.
4. Cookies and Tracking Technologies
Our website uses cookies to improve functionality and analyze usage. Cookies help us understand how you navigate our site and tailor content. You can manage cookie preferences through your browser settings, though disabling cookies may limit site features.
5. Data Security
We implement robust measures to protect your data, including encryption, secure servers, and access controls. While we strive to ensure security, no system is completely immune to risks. We promptly address any suspected breaches, notifying affected users as required.
6. Your Rights and Choices
Depending on your location (e.g., EU for GDPR, California for CCPA), you have rights to:
Access, correct, or delete your personal information.
Opt out of marketing emails or data sharing, including TCPA-compliant call opt-outs.
Request a copy of your data in a portable format.
Object to or restrict data processing.
To exercise these rights, Contact us. We respond within 30 days, per legal requirements.
7. Data Retention
We retain personal information only as long as necessary for the purposes outlined, such as providing services or meeting legal obligations. For example, demo request data is kept for 12 months unless you become a customer. Call metadata is retained for 6 months to optimize services, then securely deleted.
8. International Data Transfers
As a US-based company, we may transfer data to servers in the US or other regions. We ensure compliance with GDPR and other regulations through Standard Contractual Clauses and secure transfer protocols for international users.
9. Third-Party Links
Our website may link to third-party sites, such as Salesforce or LinkedIn. We are not responsible for their privacy practices. Review their policies before sharing data.
10. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from children. If we learn of such data, we delete it immediately.
11. Changes to This Policy
We may update this Privacy Policy to reflect legal or service changes. The updated policy will be posted on our website with a revised effective date. We encourage you to review it periodically.
12. Contact Us
If you have questions about this Privacy Policy or your data, please Contact us
Ready to explore our AI contact center solutions? Schedule a demo!
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