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Bavox AI compiles leading research to highlight the challenges facing banking, telecom, and retail contact centers. From call avoidance to fraud, these insights reveal the urgency for innovative solutions. Explore the data below and see how Bavox AI can help.
80% of Americans Ignore Unknown Calls
Pew Research (2020) found that 80% of Americans avoid calls from unknown numbers due to robocalls and scams. For contact centers, this means 80% call avoidance, reducing connections and increasing retry costs ($0.90-$2.50/min). Trust issues, worsened by apps like Truecaller harvesting data, challenge banking and telecom centers. Source: Pew Research
Bavox AI’s verified caller ID ensures calls display trusted numbers, boosting answer rates by 10-15%. This restores customer trust without risking data privacy.
$685 Million Daily Losses from Unanswered Calls
Sevis.com reports U.S. call centers lose $685M daily due to unanswered calls, totaling $250B annually. At $0.90-$2.50/min, retries strain banking and retail centers, with 15-20% agent turnover adding $5K-$10K/hire. Telecom carrier blocks often misflag legitimate calls, worsening losses. Source: Sevis.com
Bavox AI’s AI voice agents automate outbound business calls, while verified IDs ensure calls reach customers.
$47 Billion in Fraud Losses in 2024
AARP.org (2024) states identity fraud and scams cost Americans $47B annually, with banking contact centers hit hard by low fraud alert answer rates. Customers distrust calls, fearing data theft from apps like Hiya. This delays fraud prevention, risking account takeovers. Source: AARP.org
Bavox AI’s caller verification boosts fraud alert connections, enhancing security.
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